Senior Manager, Customer Experience & Retention

Senior Manager, Customer Experience & Retention at Away in NYC: Soho HQ, United States **What you'll do** - Lead the Voice of Customer program to aggregate feedback across touchpoints - Diagnose root-cause drivers of customer satisfaction and dissatisfaction - Map and optimize key touchpoints across the customer journey - Build and manage a team to execute customer experience strategies **What they're looking for** - Experience in customer experience management and retention strategies - Strong analytical skills with ability to translate data into insights - Leadership experience managing teams - Cross-functional collaboration skills **Details** - Location: NYC: Soho HQ, United States - Type: Full-time, Remote - Salary: Not specified

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