Customer Service Agent - Norwegian-Speaking
PERGOLUX
Location: Berlin | Global Team, Germany
**Customer Service Agent - Norwegian-Speaking** at PERGOLUX in Berlin | Global Team, Germany **What you'll do** - Deliver empathetic, high-quality support across phone, email, and chat, handling complex inquiries - Own order and delivery issues from initial contact through to full resolution following localized SOPs - Diagnose and solve technical product issues using visual evidence, manuals, and product knowledge - Partner with logistics, warehouse, sales, and technical teams for smooth handovers **What they're looking for** - Fluency in Norwegian (C1+) is essential; strong English (B1+) required for international team communication - German language skills are a highly valued bonus for multilingual CS team - 2-4 years of customer support or technical service experience, ideally in fast-scaling e-commerce - Outstanding written and verbal communication with active listening skills and confident de-escalation abilities **Details** - Location: Berlin | Global Team, Germany - Type: FullTime - Salary: null
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