Training Specialist - Food & Beverage

Wynn Resorts

Location: Las Vegas, United States

Wynn Las Vegas is seeking a polished, organized, and guest-focused Training Specialist – Food & Beverage to deliver and coordinate the recurring training that keeps our dining team members confident, consistent, and prepared to deliver world-class experiences. Working from established curricula and service standards, this role facilitates training, coordinates schedules and logistics, and maintains accurate training records across casual, quick-service, and full-service dining venues. The Specialist partners closely with Learning & Development and Food & Beverage leadership to ensure every team member receives the right training at the right time.  Key Responsibilities  Training Facilitation  Facilitate recurring Food & Beverage training using established curricula, instructor guides, and materials, including new hire and department orientation, service standards refreshers, systems and point-of-sale training, and annual compliance training.  Deliver classroom, virtual, and on-the-job training sessions tailored to hourly team members across all dining venues.  Host and coordinate external vendor training content and sessions.  Support large-scale Food & Beverage training rollouts, venue openings, and special projects as a facilitator and coordinator Coordination & Administration  Schedule and coordinate training sessions, including room reservations, materials preparation, attendee communication, and follow-up with venue leaders.  Maintain the Food & Beverage training calendar and accurate training records, attendance, and Learning Management System completions.  Prepare regular training completion and attendance reports for Learning & Development and Food & Beverage leadership.  Coordinate with venue trainers and subject matter experts to track on-the-job training progress, sign-offs, and certification checklists.  Communicate upcoming training opportunities to team members and leaders using established templates and channels.  Maintain training rooms, equipment, audio-visual technology, and supplies in a ready-to-use condition.  Quality & Continuous Improvement  Administer knowledge checks and post-training evaluations; compile results and share observations and improvement suggestions with the Division Training Manager.  Keep existing handbooks, job aids, and reference materials current by making approved updates that reflect policy, menu, and procedure changes, in partnership with Learning & Development.  Collaborate with Learning & Development peers to ensure consistent training quality and alignment with company-wide initiatives.  Perform additional responsibilities as assigned.  Bachelor's degree in Hospitality, Business, Education, Human Resources, or a related field and 2–4 years of training/facilitation experience or Food & Beverage, hotel, or casino operations experience (or an equivalent combination of education and experience).  Experience in Food & Beverage operations, hospitality, or Learning & Development.  Strong facilitation and presentation skills, with the ability to engage adult learners and present confidently to groups of varying sizes.  Working knowledge of adult learning principles.  Excellent written and verbal communication skills, with the ability to communicate with all levels of the organization.  Advanced organizational and follow-up skills, with the ability to manage multiple sessions, schedules, and deadlines simultaneously.  Strong quality orientation, attention to detail, and accuracy in record keeping.  Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams).  Ability to work independently and collaboratively in a fast-paced environment.  Must be able to work a flexible schedule to support a 24/7 operation.  Must be 21 years of age or older.  Must meet attendance guidelines and adhere to regulatory, departmental, and company policies.  Must model the professional, polished appearance and behavior required by company standards.  Preferred  Experience in both quick-service and full-service dining operations.  Knowledge of luxury service standards and evaluation methods.  Experience with Learning Management Systems, including scheduling, tracking, and reporting.  Prior experience facilitating training in a hospitality or casino environment.  Learning & Development certifications or professional affiliations.  Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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